Delivery & returns

Delivery terms and delivery methods

Your goods will be delivered to you in the best possible way. Some of our items are shipped by transport companies, while others can be sent by post. However, we always ship the goods you have ordered in a single order together. Some products may require some simple final assembly due to shipping space constraints.

If your order will be delivered by a transport company, they may contact you before delivery to let you know when they can deliver your goods. If you know that you will not be able to be there to receive the goods, a delivery agreement can be drawn up. This means that the transport company can deliver the goods without anyone being there to receive them.

You are responsible for unloading and should therefore be present when the transport company arrives. Unloading of goods from the transport vehicle is not included in the delivery and must be arranged by the customer. If no one is present at the time of delivery to receive the goods and the transport company has to take the goods back, you will be charged for the cost of delivering the goods to you again.

Bala Agri will do everything in our power to fulfill your order. However, there may be occasions when it is impossible to fulfill the order, for example, when our supplier is unable to fulfill their commitment to us. We disclaim all claims for compensation to customers regarding delivery delays.

Incorrect deliveries

Please notify Bala Agri as soon as possible if there has been a mistake and we have delivered the wrong item or the wrong quantity, so that we can rectify the error. In the event of a return, Bala Agri will send you a return shipping label and you should then contact the transport company, which will collect the item for transport back to Bala Agri.

Right to complain

In order to claim that the item purchased is defective in any way, business customers must submit a complaint to Bala Agri immediately, but no later than 30 days from the invoice date, and return the item if Bala Agri so requests. Consumers (private individuals) must complain about defective goods within a reasonable time after the defect was discovered.

The customer shall inspect all goods upon arrival to ensure that the item(s) are free from defects. If a complaint is submitted after 30 days, Bala Agri reserves the right to decide whether the defect shall be remedied in relation to business customers. In relation to consumers (private individuals), Bala Agri will remedy the defect at its own expense if this can be done without unreasonable cost or inconvenience to Bala Agri. In other respects, reference is made to the provisions of the Consumer Sales Act.

Don't forget to keep your receipt/invoice. This is required for any repairs or other measures.

Any transport damage that may occur as a result of inadequate packaging and similar will be charged to the customer.

Bala Agri reserves the right to inspect the product. If the product is found to be free of defects, the complaint will not be accepted.

Complaints

In case of complaints, please contact Bala Agri at +46 (0) 512-295 50.